The Company does not accept returns (refunds) or exchanges of items that the user has ordered through the services.
However, the Company will accept returns or exchanges only for items with defects or that have been sent by mistake, provided all of the following requirements are met.
1) The customer contacts the Company through CONTACT on this site within seven (7) days of the item being delivered
2) The item has not been used, and its tags are still attached.
3) All accessories and the statement of delivery are provided.
After contacting the Company, the buyer shall enclose the relevant item, tags, accessories, statement of delivery and return them to the Company following the Company’s instructions. Information on how to return the item will be sent to you after we have received your request through CONTACT. After the Company has confirmed the returned item and deems that the item has a defect or was sent by mistake, such item will be exchanged with the correct item. Please note that it will not be possible to exchange the item for a different item, color or size.
A refund will only be given if the item is out of stock and therefore, is not available.
If there is any problem with an item that you did not order from the site but purchased at a physical store, please request said store to handle returns or exchanges.